Contact Lt TAXIS

By Email :
enquiries@lttaxis.co.uk

Our office hours are:
09:00 - 19:00
7 days a week

Great to sort all our taxis in one place

"Thanks for helping us book our taxi journeys for later this month. A great service, really simple & easy to sort all our journeys through your one company. We look forward to meeting Rob our driver!"
- Mark from Dagenham March '14

Lt TAXIS & PRIVATE HIRE

Terms & Conditions

 

1.     Keywords & Definitions

The following keywords & definitions apply within these Terms & Conditions

Account” defines a Client or Customer account, opened by the Company for the purpose of a Client or Customer and is identified by way of an assigned security code (the “Client Account Code” or the “Customer Account Code”).

"Account Client” defines any Client which the Company is providing an Account Service for with respect to particular Bookings and which will include any representative of the Client which makes the Booking or uses the Services.

Account Customer” defines any Customer which the Company is providing an Account Service for with respect to particular Bookings.

Account Services” defines the Services provided by the Company to an Account Client/Customer, in agreement with section 4 of this document, before placing any Bookings.

BACS Services” defines Services provided by the Company to any Account Client/Customer, to be paid for by the Client to the Company by way of a BACS transfer.

Booking” defines a Customer or Client’s request for Services in whichever way they are communicated to the Company as evident within the Company’s records.

Cancellation Fee” defines a charge to the Customer or Client by the Company & or the Driver for the cancellation of Company Services not far enough in advance, one hour before the Passenger Vehicle departs for the Pick up address, pricing structure outlined in the Charges & Pricing Structure of this document, section 6.

Cash Customer” defines a Customer who pays for the Company Services by means of a cash payment. All cash payments will be collected by the Driver, in agreement with section 2.3 and 3.3 within this document.

Cash Services” defines the Services provided by the Driver & or the Company to a Customer, which require a cash payment by the Customer to the Driver & or the Company.

Charges” defines the Company’s charges shown in the Charges and Pricing Structure, section 6 of this document.

Cheque Services” defines Services provided by the Company to any Account Client/Customer, to be paid for by the Client/Customer to the Company by way of a Cheque payment.

Client” defines any partner(s), firm or business which the Company is providing a Service for whether directly to the Client or the Client’s respective Customers.

Company” defines either Lt TAXIS & PRIVATE HIRE or any affiliated companies used as respective agents and sub-contractors to provide the Company Services.

Contract” defines a contract for the facility of the Company Services between the Customer & or Client & the Company, each Contract will be subject to these Terms & Conditions.

Customer” defines any individual(s) which the Company is providing a Service to.

Driver” defines the individual providing his/her services for the transport of Customer(s) with a Passenger Vehicle, to the Company by means of a contract/agreement for his/her services.

Drop-Off Destination” defines the address stated by the Customer & or Client at the time of creating the Original Journey Booking. The Drop-Off Destination refers to the address from which the Customer & any Passengers or Goods will be delivered to.

Goods” defines any goods transported by the Company by means of a Contract subject to these Terms & Conditions for a Customer or a Client.

in Writing” defines any written communication including email and SMS.

Original Journey” defines the specified journey placed by the Customer or Client to the Company at the time of booking the Services provided by the Company. 

Passenger(s)” defines the Customer and any individuals the Customer permits to make use of the Passenger Services by travelling in a Passenger Vehicle.

Passenger Vehicle” defines any vehicle provided by the Company for people transfers.

Peak Time Charges” defines the times and occasions when additional charges are applied to the services provided by the Company to the Customer or Client.

Pick-Up Address” defines the address stated by the Customer & or Client at the time of creating their Original Journey Booking. The Pick-Up Address refers to the address from which the Customer & any Passengers or Goods will be collected from.

Pricing Structure” defines the method behind the banding pricing system in place by the Company for its Charges for the Services provided. The Pricing Structure can be viewed within section 6 of this document, an up to date copy can be obtained on request.

Services” defines: (a) the transfer or delivery of Goods by courier in the UK; and (b) the transportation of Passengers by Passenger Vehicle or any other services agreed in writing between the Company & the Customer or Client.

Terms & Conditions” defines these terms and conditions, as amended occasionally.

Waiting Time Fee” defines a charge to the Customer or Client by the Company in agreement with sections 2.4.5, 2.4.6 or 3.4.7 (of this document) as detailed in the Charges & Pricing Structure, section 6 of this document.

 

2.     Passenger Services

2.1     BACS Services

Please note that this section, 2.1, applies to all Bookings regarding BACS Services, which will include any Booking made by an Account Client or an Account Customer.

2.1.1     When placing a Booking the Client/Customer must elect to pay the Company for the Services by way of a BACS transfer payment, details of which will be processed by the Company and presented to the Client/Customer by means of an invoice at the end of each month.

 

2.2     Credit and Debit Card Services

Please note that the following clauses shall apply to all Bookings for the Credit and Debit Card Services, which shall include any Booking made by an Account Customer or Account Client who has elects to make payment in this manner.

2.2.1     When placing a Booking for the Credit and Debit Card Services, the Customer/Client must elect to pay the Company for the Services either by way of a credit card or a debit card payment, details of which shall be processed by the Company.

2.2.2     In consideration for the performance of the Credit and Debit Card Services, the Customer/Client shall pay the Charges by way of a credit or debit card payment in accordance with section 2.2.1. such Charges in relation to the Credit and Debit Card Services shall include a card handling fee (as detailed in the Charges & Pricing Structure section 6 of this document) plus VAT.

 

2.3     Cash Services

Please note that the following section, 2.3, applies to all Bookings regarding Cash Services, which includes any Booking made by a Customer or Client if it is agreed in writing that a cash payment will be made to the Company

2.3.1     When placing a booking regarding Cash Services, the contract will be made between the Customer and the Company (acting as an agent for each individual Driver), such a Contract is subject to these Terms & Conditions. Furthermore, any reference in these Terms & Conditions to the Company will be a reference to the Driver regarding the facility of Cash Services and these Terms & Conditions will be considered as the terms of trading between the Driver and the Customer.

2.3.2     In terms of Cash Services the Customer is required to pay all Charges to the Driver upon completion of the Services (i.e., upon arrival at the Customer drop-off point) or earlier if the Driver, at his sole discretion, chooses.

2.3.3     With respect to Cash Services, payment will be required in cash and the Driver will not accept any other form of payment.

2.3.4     For the avoidance of any doubt the Customer will not be charged VAT relating to the payment for any Cash Services.    

 

2.4     Passenger Services - Charges

2.4.1     The price provided to the Customer or Client at the time of placing a Booking will be based on the Original Journey booked, since the Company’s prices are quantified by time taken and the journey mileage. The price provided for any journey will be based upon the Company’s chosen route between the Pick-Up Address and the Drop-Off Destination (via any other pick-up points or drop-off points stated by the Customer or Client at the time of placing the Booking). 

2.4.2     The Driver reserves the right, at his/her sole discretion, to charge the Customer any additional costs which may be incurred by the Company or the Driver as a result of any variation or deviation from the Original Journey specified at the time of Booking.

2.4.3     The Company is entitled to vary the Pricing Structure from time to time by giving not less than 10 Business Days written notice to the Customer, Client & Drivers.

2.4.4     If a Booking is cancelled by the Customer or Client not far enough in advance, one hour before the Passenger Vehicle departs for the Pick Up address, the Company is entitled, at its sole discretion, to charge a Cancellation Fee. See section 6 of this document for the related Cancellation Fees.

2.4.5     The Customer and Passenger(s) and any luggage or personal items will be ready for collection at the time stipulated by the Customer or Client when the Original Journey Booking is made.  The Company will allow 5 minutes for waiting or loading when picking up Passenger(s).  In the event that all booked Passenger(s) have not boarded the Passenger Vehicle within 5 minutes of the stipulated time the Driver reserves the right to charge the Customer a Waiting Time Fee (See section 6) proportionate to the delay in departure from the Collection Address, which will, for the avoidance of doubt, include the first 5 minutes.

2.4.6     Relating to the collection of the Customer and any Passenger(s) from an airport, the Company will allow 30 minutes waiting time starting from the last known estimated arrival time of an inbound international flight (the Company will allow 15 minutes waiting time from the last known estimated arrival time of an inbound domestic flight).  The Company reserves the right to charge the Customer a Waiting Time Fee proportionate to the delay in departure, which will, for the avoidance of doubt, include the first 15 or 30 minutes (respectively).  For the purposes of this section the “last known estimated arrival time” will be the latest time which specified by the Customer, before the departure time of the Lt TAXIS Driver.

2.4.7     All car parking charges will be chargeable to the Customer for collection from airports, seaports, international and domestic train terminals. The Customer or Client however reserves the right to obtain proof of any parking charger paid by the Driver or Company before payment of this additional charge is requested. 

2.4.8     In the event that the Customer requires the Company during the course of the Original Journey to make any alternative pick-up(s) or collection(s) of Passenger(s) during the course of the Original Journey or to drop off Passengers at any locations other than as specified in the Original Journey or to take any variation from the Original Journey as specified at the time of Booking, additional charges may be applied by the Company, at the sole discretion of the Driver.

2.4.9     The Company reserves the right to charge the Customer a surcharge for all journeys made during the Christmas Period, such surcharge as detailed in the Charges Pricing Structure, section 6 of this document.

 

2.5     Passenger Services - General

2.5.1    The Company is ultimately a bookings introductory service to self employed taxi drivers, even the company's "own" drivers that drive solely under the banner of Lt Taxis still remain self employed. For this reason (as per 2.5.2) the self employed driver retains full responsibility for the service provided, however we the company will endeavour to hold them to account for services that fall short of the company's customer charter and where appropriate seek compensation on behalf of the customer. In all matters of service provision and complaints/compensation requests, the company's decision is final. 

2.5.1.1   The passenger(s) is fully responsible for the decision to get into a taxi or private hire vehicle supplied by the company. In the unlikely event that the vehicle or driver is clearly unsuitable for the journey in any way the passenger(s) should inform Lt Taxis at the earliest opportunity and we will endevour to supply a suitable replacement. The company will not pay any compensation or accept any responsibility for complaints regarding sub-standard vehicles/drivers or service provision where the items of complaint were clear and transparent before the passengers began the journey in question. As per 2.5.1, in the event passengers are so unhappy with any part of the service or product before the journey begins, that they later form a complaint mainly or wholly around that point(s) of contention, then the companies position on this will be that the customer should have contacted the company (Lt Taxis) prior to the commencement of the journey so that a suitable replacement be found. Failure to do so will make any claim for compensation invalid.

2.5.2     The Company handles and is responsible for all elements of the booking process, however once the company sub-contracted any booking to a taxi driver or another company, then they, as a licenced driver or taxi company take on all responsibilities and risks inherent with taxi work, and we, the company, will no longer agree to any responsibility whatsoever from the moment our customer is notified by us of the subcontracted driver or company selected to fulfil the work on our behalf. This effectively means that when we sub-contract a booking, then the customer travels with the sub-contracted driver or company, under the umbrella of the sub-contracted driver/company's terms and conditions, and not under ours. To be clear, we (Lt Taxis) are not responsible in any way for the service provided following the booking process, not for any lack of punctuality or potential missed later flight or transfer of any description, not for any breakdown or any other such loss or inconvenience, however the company will (as per our customer charter) seek suitable compensation from the responsible self employed driver on behalf of the customer where the companys customer charter is broken.

2.5.3     When providing the Passenger Services, a Driver will choose, at his/her sole discretion, the route from the Collection Address to the Customer’s destination. The Journey Price quoted at the time of booking however will always be based on the quickest and shortest route possible. If a Customer requests that a specific route is taken which is different to that route initially quoted for at the time of booking, any price may be amended at the sole discretion of the Driver.

2.5.4     Customers must inform the Company at the time of placing a booking if the Customer or any Passenger wishes to carry any domestic animals in any Passenger Vehicle. All domestic animals should be carried in a suitable box or cage, if appropriate and/or be suitably restrained.  The Company and/or the Driver reserve the right to cancel a booking on arrival if the Company has not been informed of the Customer’s requirement to carry an animal in the Passenger Vehicle.  Guide dogs are exempt from this requirement and are permitted to be carried in any Passenger Vehicle. 

2.5.5     Passengers are not permitted to smoke in any Passenger Vehicle.

2.5.6     Passengers will not play any musical instrument or recorded music in any Passenger Vehicle except with the written permission of the Company.

2.5.7     Passengers will not consume alcohol in any Passenger Vehicle except with the written permission of the Company and the Company and/or the Driver concerned reserves the right to decline transfer to any Passenger who, in its opinion, is intoxicated.

2.5.8     The transportation of luggage in a Passenger Vehicle is permitted at the absolute discretion of the Company. Passengers will remain responsible at all times for their luggage and will load and unload their own luggage.  The Driver may assist the Customer with the loading and unloading of his/her luggage from the Passenger Vehicle, at the Driver’s sole discretion. 

2.5.9     The Company accepts no responsibility for the loss or damage to any luggage which is transported in a Passenger Vehicle.  The Customer acknowledges and accepts that any luggage stored in the Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Passenger Vehicle.

2.5.10     Passengers are required to comply with current customs laws and regulations and the Company will not be responsible for any delays caused by any failure to comply with the same.

2.5.11     All Passengers are required to use seatbelts at all times.

2.5.12     The Company will not allow unaccompanied children of less than 11 years of age to travel alone in a Passenger Vehicle without the written consent of their parent or guardian. When booking a journey for any unaccompanied child less than 14 years of age (but older than 11) the caller must inform the Company that a child will be travelling. The Company does not accept any additional responsibility for any child who travels unaccompanied in a Passenger Vehicle.

2.5.13     The Driver and the Company reserve the right to refuse to transport any Passenger who behaves in a disorderly, threatening or abusive manner or who, at their sole discretion, the Driver or Company consider to be a nuisance or a danger to themselves, employees, agents, subcontractors or to fellow Passengers.  The Company is committed to providing services in agreement with the Equality Act.  The Company and the concerned Drivers will do what it/they reasonably can to assist those who are not capable of boarding a Passenger Vehicle unaided. It should however be noted at the time of placing a Customer or Client Booking if any Customer or Passenger(s) has a disability and will require assistance in or out of a Passenger Vehicle, or indeed require wheelchair access, this will ensure that each Customer or Passenger(s) needs are met.

2.5.14     The Company and/or the Driver reserves the right to charge reasonable cleaning charges for loss of earnings for the driver (as detailed in the Charges Pricing Structure, section 6) in the event of spillages or in the event that any Passenger vomits or otherwise soils or damages a Passenger Vehicle.

2.5.15     Any dates, periods or times specified by the Company in connection with the performance of the Passenger Services are estimates only and time will not be of the essence for the performance by the Company of its obligations under the Contract.  The Company makes no warranty that the Customer or Customer's goods or property will be delivered within the Customer’s stipulated time period (if any) and/or within any time period stated by the Company unless expressly agreed in writing by a director of the Company.

2.5.16     The Company will not take responsibility for any property left by Passengers in any Passenger Vehicle. Such property will be stored by the respective Driver for a period of 24 hours, since they are likely to be best placed to return any items. After 24 hours any item of lost property held by a Company Driver will be passed to the Company to store for a final 10 day period. After this time period is up the Company is entitled to destroy or otherwise dispose of such property as it, in its absolute discretion, sees fit.

2.5.16.1     The company will notify you in advance of returning any Passenger item(s), of any charges incurred. In general the Company will normally charge the cost of the postage or taxi journey required to return the left items, plus a £5 administration charge.

2.5.17        The Company may, at its sole discretion, decline to accept any Booking.

 

 

3.     Courier Services

3.1     BACS Services

3.1.1     When placing a Booking the Client/Customer must elect to pay the Company for the Services by way of a BACS transfer payment, details of which will be processed by the Company and presented to the Client/Customer by means of an invoice at the end of each month.

 

3.2     Credit and Debit Card Services

3.2.1     When placing a Booking regarding the Credit and Debit Card Services, the Customer must elect to pay the Company for the Services either by way of a credit card or a debit card payment, details of which will be processed by the Company.

3.2.2     In terms of the performance of the Credit and Debit Card Services, the Customer will pay the Charges by way of a credit or debit card payment in agreement with section 3.2.1.  Such Charges relating to the Credit and Debit Card Services will include a card handling charge (as detailed in the Charges Pricing Structure, Section 7) and VAT.

 

3.3     Cash Services

3.3.1     When placing a booking regarding Cash Services, the contract will be made between the Company, acting as agent for the Driver, and the Customer relating to Cash Services and such a Contract will be subject to these Terms & Conditions, and any reference in these Terms & Conditions to the Company will be a reference to the Driver with relation to the provision of the Cash Services and these Terms & Conditions will be considered to be the terms of trading between the Driver and the Customer.

3.3.2     In terms of the performance of the Cash Services, the Customer will pay the Charges to the Driver (as principal) upon completion of the Services (i.e., upon arrival at the Drop-Off Destination) or earlier if the Driver, at his sole discretion, decide.

3.3.3     In respect of Cash Services, payment will be made in cash and the Driver will not accept any other form of payment.

 

3.4     General – Courier Services

3.4.1     The Company will use reasonable endeavours in respect of the Courier Services, to deliver all Goods consigned for delivery to the delivery address given by the Customer within a reasonable period of time and any receipt obtained by the Company in respect to delivery of Goods will be conclusive as to time and place of delivery.

3.4.2     The Customer warrants to the Company that all Goods consigned for delivery are adequately packed and labelled with the details of the identity and the address of the party to whom they are to be delivered as well as the return address of the Customer.

3.4.3     The Customer will not consign for delivery and the Company will not be required to undertake delivery of the following items:

3.4.3.1     any Goods which are radioactive, toxic, inflammable, explosive, noxious or otherwise of an inherently dangerous nature;

3.4.3.2     any Goods that have an intrinsic value of over £1,000 unless that value has been notified to the Company, in writing at the time of booking the Services and the Company has agreed to undertake delivery thereof in writing;

3.4.3.3     any Goods, the possession of which is illegal or which it is illegal to export under English Law or the law of any country to or through which delivery is to be made;

3.4.3.4     any Goods of a perishable nature that may deteriorate in transit;

3.4.3.5     any Goods that are fragile and/or that are likely to be damaged in transit unless the precise nature of the Goods has been notified to the Company in writing at the time of placing the Booking and the Company has agreed to undertake delivery thereof in writing;

3.4.3.6     any bullion, precious metals, cash (coins or banknotes) precious stones, jewellery, antiques, works of art, livestock, animals or foodstuffs unless the precise nature of the Goods has been notified to the Company, in writing at the time of placing the Booking and the Company has agreed to undertake delivery thereof in writing.

3.4.4     Where the Customer consigns Goods for delivery which are prohibited by the above section 3.4.3 the Company will be entitled to return, destroy or otherwise dispose of such Goods as the Company, at its sole discretion, sees fit. Furthermore the Company will have no liability to the Customer whatsoever with respect to such Goods in whichever way this arises, and the Customer will indemnify the Company in respect of any and all resulting costs, expenses and losses incurred by the Company.

3.4.5     The Company will have absolute discretion with respect to any Goods consigned for delivery as to the method of delivery & the route taken as well as the way any Goods are handled or stored thereof unless agreed otherwise in writing.

3.4.6     Any dates, periods or times specified by the Company in connection with the performance of the Services are estimates only and time will not be of the essence for the performance by the Company of its obligations under the Contract and the Company makes no warranty that the Customer or Customer's goods or property will be delivered within the Customers stipulated time period (if any) and/or within any time period stated by the Company unless expressly agreed in writing by a director of the Company.

3.4.7     The Goods to be collected by the Company will be ready for collection at the time stipulated by the Customer when the Booking is made. The Company will allow 5 minutes for waiting or loading when collecting Goods. In the event that the Goods are not ready to be collected within 5 minutes of the stipulated time, the Driver reserves the right to charge the Customer a Waiting Time Fee (see Charges Pricing Structure, section 7 of this document) proportionate to the delay in departure from the Collection Address, which will, for the avoidance of doubt, include the first 5 minutes.

3.4.8     The Company does not insure any Goods consigned for delivery.  It is therefore the responsibility of the Customer to ensure that all Goods are appropriately insured.  The Company accepts no liability for any loss or damage to any Goods, subject always to section 5.6.

3.4.9     Each delivery of Goods will be accompanied by a delivery note which shows the date of the delivery and any other relevant information.  Upon delivery of the Goods, the Customer, having had a reasonable opportunity to inspect the Goods, will sign the delivery note as confirmation that the Goods have been delivered and that no damage has been caused to the Goods in transit.  Where the Customer believes that the Goods have been damaged, the Customer should inform the Company without delay.

 

4.     Account Services

4.1     Bookings and Charges

4.1.1     In advance of placing any Booking regarding Account Services, the Customer or Client must first open an Account with the Company.

4.1.2     When placing any Booking regarding Account Services, the Customer or Client must quote their Customer/Client Account Code.  If the Customer fails to do so, the Company will not be obliged to perform the Account Services.

4.1.3     The Company is entitled to assume that any Booking made in agreement with this section, 5.1, is duly permitted by the Customer/Client and the Customer/Client will be liable in respect of all Charges relating thereto.

4.1.4     In terms of the performance of the Account Services, the Customer or Client will pay the Charges, the administration charge and any applicable VAT (without set off or deduction), as invoiced by the Company, within 30 days of the date of an invoice (the “Due Date”).  VAT??

4.1.5     Payment will be made by BACs (which is the Company’s preference) or alternatively by cheque, or Direct Debit to such bank account as the Company will notify the Customer/Client.

4.1.6     The Company will invoice the Customer each month with respect to the Account Services carried out for the Customer during the previous month or at such other intervals as may be agreed by the parties in writing.  Each invoice will be accompanied by a statement detailing the Services invoiced.

4.1.7     In the event of non-payment of any Charges by the Due Date, the Company is entitled to charge and the Customer or Client concerned will pay interest at a rate of 8% per annum on any amount outstanding until payment is made, both before and after any judgment.

4.1.8     The Company may, at any time, set a limit on the total credit given and due by any Customer/Client at any one time and the Company will not be obliged to provide Account Services once that limit has been reached. Any such limit will be notified to the Customer in writing by the Company. The Company also reserves the right to suspend all future work until a payment is made to the Company by the Customer/Client.

4.1.9     Any dispute in respect of the Charges will be submitted, in writing to the Company, within 14 days of receipt by the Customer or Client of the relevant invoice.

4.1.10     When an Account is terminated, for any reason whatsoever, the Customer/Client will make a payment to the Company for all outstanding Charges owed to the Company, as it stands at the date of termination.

 

4.2     Passenger Services

Sections 2.4 and 2.5 of these Terms & Conditions will apply to all Passenger Services made in agreement with this section 5 by an Account Customer or Client.

 

4.3     Courier Services

Section 3 of these Terms & Conditions will apply to all Courier Services made in agreement with this section 4 by an Account Customer or Client.

 

5.     General

The following sections apply to all Passenger Services and all Courier Services, including Account Services.

5.1     General terms for Customers, Clients & Drivers

 

5.1.1     These Terms & Conditions will be subject to and form part of all Contracts for the provision of the Services by the Company to the Customer and or the Client.

 

5.1.2     By accepting these Terms & Conditions, you are also accepting the terms of the Company’s privacy policy, which can be found at http://beta.lttaxis.co.uk/statement.html. The Company privacy policy sets out details of how the Company uses any personal information you provided to the Company by the Customer or Client. The Company will at all times only use the Customer or Clients personal information in agreement with the Company’s privacy policy.

 

5.1.3     Each party acknowledges that it is not relying on any statements, warranties or representations given or made by the other whether actual or implied by common law or under statute relating to the subject matter of any Contract and that it will have no rights or remedies with respect to such subject matter otherwise than under the relevant Contract.

 

5.1.4     No delay or omission by either party in exercising in whole or in part any right, power or remedy provided by law or under the Contract will:

5.1.4.1     affect that right, power or remedy; or

5.1.4.2     operate as a waiver of it.

 

5.1.5     The Customer agrees to indemnify and keep the Company fully indemnified from and against any direct and or indirect losses, claims, expenses, damages or liability whatsoever incurred or suffered by the Company as a result of the negligence, acts or omissions or default under the Contract by the Customer or Client, or any Passengers, employees, agents or subcontractors.

 

5.1.6     The Customer or Client will be liable for any damage caused by Passengers to any Passenger Vehicle.

 

5.1.7     Subject to the following provisions of this section 6, except in respect of death or personal injury caused by the Company's negligence, or that of its servants or agents, the Company's liability to the Customer/Client for loss and/or damage caused by the negligence of the Company and/or its servants or agents, or otherwise which arises out of or in connection with the provision of the Services or their use by the Customer will be limited as follows:

5.1.7.1     with relation to the Services generally, the Company's liability will not exceed £150;

5.1.7.2     in the case of lost or damaged Goods (including where relevant luggage of Customers travelling in Passenger Vehicles), the Company’s liability will not exceed £150 unless the Customer has notified the Company that the Goods have a value in excess of £150 and the Company has agreed in writing to be responsible for the repair or replacement of the Goods up to a greater value and the Customer will indemnify the Company against any Passenger claiming sums in excess of such limits.

5.1.7.3     The Company Lt TAXIS only use self-employed drivers and operators to fulfill the Company Services to the Customers and Clients, for this reason liability for all loss and any damages remains solely with the individual self-employed drivers and operators save for the discretionary damage limits outlined in sections 5.7.1 & 5.7.2.

 

5.1.8     To the extent permitted by law, the Company will not be liable in any way whatsoever for the acts or omissions of any sub-contractors to whom the Company sub-contracts any Services to in agreement with section 5.18.  The Company will use its reasonable endeavours to ensure that it only sub-contracts the Services to such third parties that have at least the minimum insurance cover required in the third party's country of operation.  If the Company is aware that a third party does not have a level of insurance coverage which the Company would expect, the Company reserves the right to request that the Customer/Client signs a standard form disclaimer in acknowledgement of this factor.

 

5.1.9     The Company will not be liable to the Customer/Client for any loss of anticipated savings, business revenues, or profits whether categorised as direct or indirect or any indirect, special or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, data and all other such loss whether or not arising in the normal course of business).

 

5.1.10     The Company will not be liable to the Customer/Client or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform any of the Company's obligations under the Contract if the delay or failure was due to any circumstances or cause beyond the Company's reasonable control.

 

5.1.11     The Company will, in any event, have no liability in respect of any claim, in which ever way this arises, that is not notified to the Company by the Customer, in writing, with sufficient particularity, to identify the nature and the quantum of the claim within fourteen days of the occurrence of the circumstances giving rise to the claim.

 

5.1.12     The Customer or Client acknowledges that the limitations on the Company's liability as set out in this section 6 are fair and reasonable in the circumstances taking into account and reflecting the level of the Charges.

 

5.1.13     Any complaints relating to the Services will be addressed to the Company and made in writing by the customer or Client within 14 days of the event giving rise to the complaint.

 

5.1.14     Termination of this Contract will be without prejudice to any rights and/or commitments of the Company and/or the Customer/Client ensuing in advance of the date of such termination.

 

5.1.15     Any notice required or permitted to be given by either party to the other under these Terms, will be in writing and may be given individually or sent by e-mail or by prepaid registered post to the other party at its registered office or principal place or business or such other address as may at the relevant time have been notified as that party's address for service. Any notice sent by e-mail will, in the case of a e-mail sent before 5.30 pm on a Business Day, be deemed served on receipt of a successful transmission notice and, in the case of a e-mail sent after 5.30 pm on a Business Day, at 10 am on the next following Business Day.  Any notice served by registered post will be deemed served 48 hours after posting to an address in the United Kingdom or 5 Business Days after posting to an address outside the United Kingdom.  In proving the service of any notice it will be sufficient to prove, in the case of a registered post letter to provide proof of delivery and, in the case of a e-mail, that such a e-mail was duly dispatched to a current fax number of the addressee by providing a confirmation of fax dispatch report.

 

5.1.16     An individual who is not party to any Contract will not have any rights under or in connection with it.

 

5.1.17     The Company reserves the right to subcontract or delegate in any manner any or all of its obligations under any Contract to any third party or agent.

 

5.1.18     If any provision of these Terms, which is not of an essential nature, is held by any court or other competent authority to be invalid or unenforceable in whole or in part, such part, term or provision will be deemed deleted from these Terms & Conditions and the remainder will not be affected. Should the prior apply the parties will use all reasonable endeavours to agree upon any lawful and reasonable changes to these Terms & Conditions which may be necessary in order to effect, as close as possible, to give effect to the commercial intent of these Terms.

 

5.1.19     The Company reserves the right to amend these Terms & Conditions at any time upon written notice to the Customer and Client.  Notice of non-material amendments to these Terms & Conditions will be posted on the Company’s website.

 

5.1.20     These Terms & Conditions will be governed by and construed in agreement with English Law and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

 

5.2     Location Services & You -- Customers, Clients & Drivers

 

5.2.1     Location services work by identifying the physical location of a mobile phone or other mobile device.

 

5.2.2     If you download the Company App then you will be accepting the Companies use of location services for you.     5.2.2.1     For Customers this means that location information can be used only after consent is provided by the user of the phone being located.

5.2.2.2     For Drivers you must be made fully aware by the company how location information will be used before it is collected.

 

5.2.3     All location services are subject to the legal requirements of the Data Protection Act which requires that customers are made aware of:

5.2.3.1     that the location service company is Lt TAXIS;

5.2.3.2     that any personal data - including location information - will be, collected and processed for locating Customer/Client pick-up address points, plotting Customer/Client journey routes and for locating Company Drivers for the purposes of their job role;

5.2.3.3     data will only be sent to a third party in an emergency instance i.e. by police request;

5.2.3.4     data may be stored for a time until asked otherwise by the Customer/Client/Driver for future planning and processing of likely journey routes etc.

 

5.2.4     The Code of Practice for the provision of location services sets out additional requirements for location services. These include the requirements:

5.2.4.1     location information can only be gathered upon receipt of individual or organisational acceptance by the Customer/Client/Driver;

5.2.4.2     the Company must provide reminders on location services operating on a mobile phone;

5.2.4.3     Customers/Clients/Drivers can stop a locating service which is running on their phone at any time should they wish by deleting their App or by contacting the Company directly for a remote disconnection from the service;

 

5.2.5     To the Customer/Client/Driver only consent to the use of your location information if you would be willing to provide the same company or individual with details of where you are in a phone call or SMS.

 

5.2.6     To the Customer/Client/Driver be aware that your consent to the use of location information may apply until you specifically ask to be removed.

 

5.2.7     If you the Customer/Client or Driver have any concerns about your safety which relate to the operation of the location service provided by the Company then you should contact the Company directly. If you have an immediate safety concern then you should, as in other circumstance, contact the police by dialling 999 or 112.

 

5.2.8     If a user of a location service believes that the industry Code of Practice are being breached by the location service provider, the Company he or she may contact the Mobile Broadband Group by e-mail at mobilebg@btopenworld.com or write to The Secretariat, Mobile Broadband Group, PO Box 34586, London SE15 5YA.

 

 

6     Charges & Pricing Structure

6.1     The below table sets out the Company pricing structure for Private Customer & Contract Client bookings carried out between the hours of 07:00 and 23:00 based on the journey mileage and journey time. The banding system followed by the Pricing Structure is based on a scoring classification. The scoring for each band below is worked out as 25% of the distance travelled plus 75% of the time taken, i.e. a 5 mile journey taking 10 minutes would have an Overall Total Score of (1.25+7.5) = 8.75 making it Band 4 at £12.60 for Contract Clients and £14.00 for Private Customers

Band

Overall Total Score

Contract Client Price

Private Customer Price

1

0  -  1.9

£3.33

£3.50

2

2  -  3.9

£6.66

£7.50

3

4  -  6.9

£9.99

£11.00

4

7  -  9.9

£13.32

£15.00

5

10  -  12.9

£16.65

£18.50

6

13  -  15.9

£19.98

£22.00

7

16  -  18.9

£23.31

£26.00

8

19  -  21.9

£26.64

£29.50

9

22  -  24.9

£29.97

£33.50

10

25  -  27.9

£33.30

£37.00

11

28  -  30.9

£36.63

£40.50

12

31  -  33.9

£39.96

£44.50

13

34  -  36.9

£43.29

£48.00

14

37  -  39.9

£46.62

£52.00

15

40  -  42.9

£49.95

£55.50

16

43  -  45.9

£53.28

£59.00

17

46  -  48.9

£56.61

£63.00

18

49  -  51.9

£59.94

£66.50

19

52  -  54.9

£63.27

£70.50

20

55  -  57.9

£66.60

£74.00

21

58  -  60.9

£69.93

£77.50

22

61  -  63.9

£73.26

£81.50

23

64  -  66.9

£76.59

£85.00

24

67  -  69.9

£79.92

£89.00

25

70  -  72.9

£83.25

£92.50

26

73  -  75.9

£86.58

£96.00

27

76  -  78.9

£89.91

£100.00

28

79  -  81.9

£93.24

£103.50

29

82  -  84.9

£96.57

£107.50

30

85  -  87.9

£99.90

£111.00

31

88  -  90.9

£103.23

£114.50

32

91  -  93.9

£106.56

£118.50

33

94  -  96.9

£109.89

£122.00

34

97  -  99.9

£113.22

£126.00

35

100  -  102.9

£116.55

£129.50

36

103  -  105.9

£119.88

£133.00

37

106  -  108.9

£123.21

£137.00

38

109  -  111.9

£126.54

£140.50

39

112  -  114.9

£129.87

£144.50

40

115  -  117.9

£133.20

£148.00

41

118  -  120.9

£136.53

£151.50

42

121  -  123.9

£139.86

£155.50

43

124  -  126.9

£143.19

£159.00

44

127  -  129.9

£146.52

£163.00

45

130  -  132.9

£149.85

£166.50

46

133  -  135.9

£153.18

£170.00

47

136  -  138.9

£156.51

£174.00

48

139  -  141.9

£159.84

£177.50

49

142  -  144.9

£163.17

£181.50

50

145  -  147.9

£166.50

£185.00

51

148  -  150.9

£169.83

£188.50

52

151  -  153.9

£173.16

£192.50

53

154  -  156.9

£176.49

£196.00

54

157  -  159.9

£179.82

£200.00

55

160  -  162.9

£183.15

£203.50

56

163  -  165.9

£186.48

£207.00

57

166  -  168.9

£189.81

£211.00

58

169  -  171.9

£193.14

£214.50

59

172  -  174.9

£196.47

£218.50

60

175  -  177.9

£199.80

£222.00

61

178  -  180.9

£203.13

£225.50

62

181  -  183.9

£206.46

£229.50

63

184  -  186.9

£209.79

£233.00

64

187  -  189.9

£213.12

£237.00

65

190  -  192.9

£216.45

£240.50

66

193  -  195.9

£219.78

£244.00

67

196  -  198.9

£223.11

£248.00

68

199  -  201.9

£226.44

£251.50

69

202  -  204.9

£229.77

£255.50

70

205  -  207.9

£233.10

£259.00

71

208  -  210.9

£236.43

£262.50

72

211  -  213.9

£239.76

£266.50

73

214  -  216.9

£243.09

£270.00

74

217  -  219.9

£246.42

£274.00

75

220  -  222.9

£249.75

£277.50

76

223  -  225.9

£253.08

£281.00

77

226  -  228.9

£256.41

£285.00

78

229  -  231.9

£259.74

£288.50

79

232  -  234.9

£263.07

£292.50

80

235  -  237.9

£266.40

£296.00

81

238  -  240.9

£269.73

£299.50

82

241  -  243.9

£273.06

£303.50

83

244  -  246.9

£276.39

£307.00

84

247  -  249.9

£279.72

£311.00

85

250  -  252.9

£283.05

£314.50

86

253  -  255.9

£286.38

£318.00

87

256  -  258.9

£289.71

£322.00

88

259  -  261.9

£293.04

£325.50

89

262  -  264.9

£296.37

£329.50

90

265  -  267.9

£299.70

£333.00

91

268  -  270.9

£303.03

£336.50

92

271  -  273.9

£306.36

£340.50

93

274  -  276.9

£309.69

£344.00

94

277  -  279.9

£313.02

£348.00

95

280  -  282.9

£316.35

£351.50

96

283  -  285.9

£319.68

£355.00

97

286  -  288.9

£323.01

£359.00

98

289  -  291.9

£326.34

£362.50

99

292  -  294.9

£329.67

£366.50

100

295  -  297.9

£333.00

£370.00

101

298  -  290.9

£336.33

£373.50

102

291  -  293.9

£339.66

£377.50

103

294  -  296.9

£342.99

£381.00

104

297  -  299.9

£346.32

£385.00

105

300  -  302.9

£349.65

£388.50


6.2     Additional Service Charges

6.2.1     Peak Time Charges:

6.2.1.1     Peak 1 Charge: Journeys taking place between the hours of 23:01 and 06:59, during a Bank Holiday or on a Sunday will be subject to an additional 50% charge for both Private Customer and Contract Client work;

6.2.1.2     Peak 2 Charge: Any Journeys carried out on Christmas Day, Boxing Day or New Year’s Day will be subject to a fare that is 100% more than the tariffs quoted within 6.1, i.e. a double in the charge;

6.2.2     Waiting time fee is an additional charge payable to the Company/Driver by the Customer/Client in the instance that the Customer, any additional Passenger(s) and any luggage or personal items are not ready for collection at the time stipulated by the Customer or Client as specified within the Original Journey Booking.  The Company will allow 5 minutes for waiting or loading when picking up Customers and any additional Passengers.  In the event that this waiting period is longer than 5 minutes the Driver reserves the right to charge the Customer a Waiting Time Fee of £0.20 per additional minute.

6.2.3     In the instance that there are 5, 6, 7 or 8 passengers requiring a journey, i.e. a larger or more than one Passenger Vehicle is required, then an additional 50% charge is applicable  to the Customer & or Client, as in Peak Charge 1, in section 6.2.1.1 of this document.

6.2.4     The Company and/or the Driver reserve the right to charge the Customer or Client an additional charge, at their sole discretion, for loss of earnings for the Driver in the event that additional cleaning of a Passenger Vehicle is required as a result of spillages within a Passenger Vehicle or in the event that any Passenger vomits or otherwise soils or damages a Passenger Vehicle.

6.2.5     The Company and/or the Driver reserve the right to charge the Customer an additional supplement of £5 per item considered as oversized luggage or an animal. Assistance dogs are exempt from this supplement.

6.2.7     Rural Top Up Charge:  If a journey booked by the Customer is located in a particularly rural or secluded location then a sufficient additional charge may be applied by the Company at the point of a quotation.

 

6.3     Credit and Debit Card Handling Charge Rates

6.3.1     When placing a Customer or Client booking with the Company and electing to make payment by means of a Credit or Debit Card Customers and or Clients will be subject to a £2.00 card handling charge per transaction, which includes VAT.

 

6.4     Cancellation Fee

6.4.1     If a Booking is cancelled by the Customer or Client not far enough in advance, one hour before the Passenger Vehicle departs for the Pick up address. The Company reserve the right to charge a Cancellation Fee up to & including the full charge of the Original Journey price. The Company also reserve the right to pass Customer details on to the Taxi Company & or Driver associated to chase up a Cancellation Fee should advance warning not be given.

 

6.5     Car Parking Fees

6.5.1     If for whatever reason a Car Parking Fee is incurred by the Driver due to necessity concerning the Pick-Up of a Customer then the Customer or respective Client is responsible for refunding the Driver and by default the Company the full price of a Car Parking Fees. The Customer or Client reserves the right to view a receipt for Car Parking Charges before a payment is taken.

 
Use of email addresses

By booking a with Lt TAXIS and agreeing to the Companies terms and conditions, you agree to receive up to 4 newsletters a year. Your e-mail address will also be made available to our sister company Luggage Transfers Ltd and it's associated businesses and partners. Should you wish to opt out of this at any stage, please advise us, or use the unsubscribe email link within our newsletter.